Shipping and Handling
For added peace of mind all orders are sent with proof of posting and are insured against loss or damage. Once your order is dispatched you will receive an email notifying you of this. The email will contain the tracking code for your order, which can be used to track updates.
Please ensure that the address details you supply are complete and correct. If you receive a card to say that Royal Mail attempted delivery please contact them immediately using the details on the calling card.
Lost or Undeliverable Orders
If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.
If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.
Please refer to ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 6 months’ shelf life from when the product is dispatched.